Claims Guide
What to expect if you need to make a claim and how we can help, every step of the way.
We understand that making a claim can be a daunting experience, that’s why your dedicated claims consultant will be there to support you. Dealing with your claim as quickly as possible is a priority for us because we know it’s important to you.
When you make a claim with Einsurance, you only need to talk to our claims consultant. They’ll be there to let you know what is needed for your claims as well as answer any questions you may have.
Guide to making a claim
Know what you’ve got
When taking an insurance policy, you have a number of options to choose from when deciding on the insurance cover that’s right for you based on your lifestyle and individual and business needs. It is important that you read the relevant documents relating to your policy to understand what your policy covers and what it doesn’t and if there are any conditions that must be met in order to make a claim.
As your circumstances change – a pay rise or a new house, for example – take some time to review your cover and check that it still suits your needs and the needs of your family or your business.
If you need to make a claim
When things go wrong with your health, car or business, it is sometimes difficult to know where to start and you can feel overwhelmed. We are here to support you to make your claim as easy as possible. The first thing to do is let us or your financial adviser know that you need to make a claim and you’ll be guided through what happens next.
Your dedicated claims consultant
If you need to make a claim with Einsurance, you’ll be assigned a dedicated claims consultant. They’re there to understand your situation, and what they can do to support you when making a claim. They’ll be there to let you know what is needed to assess your claim as well as answer any questions you may have.
Submitting your claim
You may choose to submit your claim via our client portal, or by email. To assist us with your claim, there are certain information that we will need from you. We only collect information that we need and your claims manager will explain exactly what we need and why as well as help you gather the supporting documents if you need a hand. We may seek your consent for us to access sensitive information.
We want to make your claim as simple as possible and keep paperwork to a minimum, but there’s some important information we’ll need from you to help us assess your claim as quickly as possible. Get a claim form from the insurance company, and fill it truthfully. Our Claim forms can be found on our client portal or can be downloaded on our Downloads page. After filing the form, make all necessary attachments and send it to us.
Assessing your claim
We’ll make an assessment on your claim based on the information provided. Because everyone’s situation is different, the length of time it takes to assess your claim is dependent on a few things, including:
- The type and complexity of your claim;
- The amount of information we must review as part of your claim; and
- How quickly we’re provided with the information we need.
Your claims manager will notify you as soon as possible on the outcome of your claim. If we can’t make a decision about your claim or are unable to accept it, we’ll explain why so you have the opportunity to provide additional information, make a complaint or appeal our decision.
Receiving Insurance benefits
If your claim has been accepted, you will be notified as soon as possible and arrangements for payment will be made.
To make a claim, Get in touch.
